How video messages work

1

Request a video response

Choose your payment method and request a video response from John.

2

Ask your question

Ask John your question via private video or text message.

3

Get a video response

Your question is instantly sent to John, who will respond with a personalized video as soon as possible and no later than 7 days.

When do I get a response?
John has up to 7 days to reply with a private video message. Usually, John replies within 1 day(s).
Can I ask follow-up questions?
The original fee covers 1 question and 1 response. You can request additional answers or book a live call for follow up questions at John's going rate.
What happens if John doesn’t respond?
If your mentor does not accept your question, you can request a refund or get matched with a different mentor. We will refund you within 72 hours following your refund request.
What if I'm not happy with the response?
If you are unhappy with the mentor's response, you can request a refund or get matched with a different mentor. John will get notified and we will refund you within 72 hours following your refund request.
Is the communication private?
Absolutely! Your name and messages are only visible to John.
Can I remain anonymous?
Yes! You can ask your mentor questions via text message if you prefer. When you request a video response your mentor will always respond with a selfie video.